Refund Policy

At Accessory Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on how to return items and request a refund.

1. Refund Eligibility

You are eligible for a refund under the following conditions:

  • The item is returned within 5 days of purchase.
  • The item is unused, in its original condition, and includes all packaging, manuals, and proof of purchase.
  • The item is defective, damaged, or incorrect upon delivery.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items purchased on clearance or marked as “final sale.”
  • Opened or used products (unless defective or damaged).
  • Custom or personalized items.

3. How to Request a Refund

To request a refund:

  1. Contact Us: Notify us via phone or email within 2 days of purchase or delivery.
    • Phone: 021-111-375-346
    • Email: info.accessory@gmail.com
  2. Provide Details: Share details of the issue and include proof of purchase (receipt or invoice).
  3. Return the Item: Return the product to our store or ship it back (shipping charges may apply unless the item is defective or incorrect).

4. Refund Method

Refunds will be processed using the original payment method:

  • Credit/Debit Card: Allow 3 business days for the refund to reflect in your account.
  • Cash Purchases: Refunds for cash purchases will be issued in-store.
  • Online Payments: Refunds for online transactions will be processed back to the original payment account.

5. Damaged or Defective Items

  • If your item is defective, damaged, or incorrect upon delivery, please contact us immediately.
  • Provide photos of the item and packaging (if possible) to help us resolve the issue quickly.
  • We will offer a replacement or a full refund for eligible items.

6. Exchange Policy

  • If you prefer an exchange instead of a refund, you can choose a replacement item of equal or lesser value.
  • Any price difference for higher-value items must be paid at the time of the exchange.

7. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product.
  • If the return is approved for a defective or incorrect item, Accessory Shop may provide a return shipping label.

8. Contact Us

For further questions or assistance with refunds or exchanges, please reach out to us:

  • Phone: 021-111-375-346
  • Email: info.accessory@gmail.com
  • Address: 2nd floor Diplomat Center, Preedy Quarters Karachi, Karachi City, Sindh

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing Accessory Shop!